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Spa - Frequently Asked Questions


Spa Packages | Spa Specialties | Massage Treatments | Body Treatments | Facial Treatments
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HOW FAR IN ADVANCE SHOULD I BOOK MY SPA APPOINTMENT?
Advance reservations for services are highly recommended. Before your arrival, you may call (417) 339-5201 for reservations. Same-day reservations are welcome, and as always, we will make every effort to accommodate your needs. If you are already a guest at Big Cedar, simply dial ext. 5201. If you need to cancel an appointment, you must do so at least 24 hours prior to your scheduled treatment time in order to avoid being charged for the scheduled appointment.

WHO WILL BE PERFORMING MY SPA TREATMENT?
All treatments are provided by male and female licensed professionals. If you have a gender preference, please make that request when you schedule your appointment.

WHAT TIME SHOULD I ARRIVE FOR MY APPOINTMENT?
Arrive approximately 15 minutes early. By arriving early, you’ll be able to relax and enjoy your spa experience. Remember that each appointment is precisely timed. As a courtesy to our guests, all appointments begin and end on time.

SHOULD I DISROBE ENTIRELY FOR MY SPA TREATMENTS?
Our staff has been trained to respect the privacy of our guests. During each treatment, the areas of the body not involved will be covered. If you would feel more comfortable, you may wear underwear so that you can relax and enjoy your treatment.

IS GRATUITY INCLUDED IN THE COST OF THE SERVICE?
A 20% service charge will be added to all Spa Services. You may add additional gratuity at your discretion.

LOCATION
Treatments are scheduled at the Lakeside Spa, Carriage House, and In-Room. Please confirm the location of your treatment on the morning of your service by calling Ext. 5201. There are stairs leading to some of our treatment areas. Please let us know at the time of booking if you have a handicap that would not allow you to navigate stairs. The Lakeside Spa is tucked in with the cabins and you will need to request a shuttle since there is no parking available.

CANCELLATION POLICY
If you need to cancel an appointment, you must do so at least 24 hours prior to your scheduled treatment time in order to avoid being charged for the scheduled appointment. Failure to arrive for an appointment will result in billing for the services scheduled.

GIFT CARDS
Contact Spa Services at (417) 339-5201.

RETAIL PRODUCTS
Skin Care, Massage Oils and Bath & Body products may be purchased at the Lakeside Spa and Carriage House so that you can continue your Big Cedar spa experience when you return home.

ELECTRONIC DEVICES
Please silence all electronic devices while in the spa as a courtesy to all guests.

Our rates are subject to change without notice.

 
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